Terms of Service

VARDR LTD is a company registered in England and Wales under company number 17007796.

Registered office: 20 Arlington Road, Eastbourne, England, BN21 1DJ.

You can contact us at support@vardr.ai.

Vardr is a signal-tracking and silence-detection service.

Customers can configure supported Sources and Topics for Vardr to observe. Vardr observes supported publicly available sources for qualifying activity and can alert you when expected activity appears to have stopped, slowed or deviated according to the monitoring rules and information available to Vardr.

Vardr distinguishes, where its systems are able to do so, between observed silence and periods during which a source could not reliably be observed.

Vardr depends on external platforms, public feeds and other third-party sources. Those services may be unavailable, delayed, incomplete, rate-limited, changed or withdrawn without notice to Vardr.

Searches and observations may also use bounded result sets or otherwise provide incomplete historical or current coverage.

Accordingly, Vardr does not guarantee continuous or complete observation of any Source or Topic, that every relevant signal will be detected, or that every alert will be generated or delivered at a particular time.

Vardr is intended to provide monitoring signals and supporting information. You remain responsible for decisions or actions you take based on the Service.

You must provide accurate information when creating an account and keep your account information reasonably up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You must notify us promptly at support@vardr.ai if you believe your account has been accessed without authorisation.

Vardr is provided on a recurring paid subscription basis unless we expressly state otherwise.

The price, billing period and applicable plan are shown before you subscribe and confirmed during the subscription process.

Payments and subscription billing are processed using Stripe.

Your subscription renews automatically for successive billing periods unless it is cancelled.

By subscribing, you authorise the applicable recurring charges until your subscription is cancelled.

Promotion or discount terms may apply where expressly offered.

Vardr is designed to become available immediately after successful subscription and account creation.

Before subscribing, you are asked to expressly request that Vardr begins providing the Service immediately, before the end of the initial 14-day cancellation period described below.

Vardr provides all new paid customers with an initial 14-day cancellation period.

For consumers who have a statutory right to cancel a distance service contract, this section is intended to reflect those rights and does not reduce any rights provided by applicable law.

The 14-day period begins when the initial subscription contract is entered into.

You may tell us that you wish to cancel during this period without giving a reason.

You can exercise this right through the cancellation/account-closure controls provided in your Vardr account, by emailing support@vardr.ai, or by making another clear statement informing us of your decision to cancel.

Because you expressly request that Vardr begins providing the Service immediately, if you cancel during this initial period:

• your subscription and access will end;
• future renewal will stop;
• you will pay only the proportion of the initial subscription price corresponding to the Service supplied up to the time you cancel; and
• Vardr will refund the unused portion of the initial payment.

The proportion is calculated by reference to the actual amount paid and the elapsed portion of the initial paid subscription period.

Any statutory rights you have that provide greater protection remain unaffected.

After the initial 14-day period, you may cancel your subscription at any time.

Ordinary cancellation stops renewal at the end of your current paid billing period. You may continue using Vardr until that period ends.

Unless required by law or expressly agreed otherwise, Vardr does not automatically refund the unused portion of a billing period for an ordinary cancellation made after the initial 14-day period.

Subscription management and cancellation may be available through Vardr and/or the Stripe Customer Portal.

Where account closure follows the end of your subscription, access to the Service ends in accordance with the applicable cancellation process.

Customer-owned operational account data is scheduled for deletion 30 days after account closure, subject to limited information that Vardr may retain where necessary or permitted for legal, security, audit, fraud-prevention or system-integrity purposes.

Certain shared intelligence derived from public-source signals is not treated as customer-owned account data and may be retained as described in our Privacy Policy.

Further information is available in the Vardr Privacy Policy.

You must use Vardr lawfully and responsibly.

You must not:

• use Vardr for an unlawful purpose;
• attempt to use Vardr to obtain unauthorised access to private or restricted information;
• interfere with, disrupt or compromise the Service or its infrastructure;
• attempt to bypass security or access controls;
• introduce malicious code or deliberately harmful material;
• use automated means to access or extract data from Vardr except through functionality or interfaces we expressly make available for that purpose;
• use Vardr in a way that infringes the rights of another person; or
• use the Service in a way that causes us to breach applicable law or the rules or rights of third-party services.

We may restrict or suspend access where reasonably necessary to protect Vardr, its users, third parties or the integrity and security of the Service, or where we reasonably believe these Terms are being materially breached.

You are responsible for the Sources, Topics, terms, identifiers and other monitoring instructions you provide to Vardr and for ensuring that your use of the resulting Service is lawful.

Public-source material observed by Vardr remains subject to any rights belonging to its original owners or publishers.

Your use of Vardr does not give you ownership of third-party material.

Vardr, including its software, service design, branding, documentation and technology, is owned by or licensed to VARDR LTD and is protected by applicable intellectual-property laws.

These Terms give you a limited, non-exclusive and non-transferable right to use the Service for its intended purpose while your account is entitled to access it.

You retain any rights you hold in information or instructions you provide to Vardr.

You give Vardr permission to process those instructions and information as reasonably necessary to provide, secure, maintain and improve the Service, subject to our Privacy Policy.

Vardr depends on third-party services, public platforms, APIs, feeds and infrastructure.

We do not control those third parties and cannot guarantee their continued availability, accuracy, completeness or behaviour.

A third-party service may change, restrict or discontinue access, experience an outage, impose rate limits or provide incomplete or delayed information.

Where Vardr cannot reliably observe a source, our systems may treat that period differently from observed silence where technically possible.

We may maintain, modify or develop Vardr over time, including adding, changing or removing supported functionality or sources.

We will not knowingly describe unavailable observation as confirmed silence where our systems can distinguish the two.

Nothing in these Terms guarantees uninterrupted or error-free availability.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

If you are a consumer, you have legal rights in relation to services supplied to you, including rights under applicable UK consumer law.

These Terms do not affect those statutory rights.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

If you are a consumer, Vardr is responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable.

Vardr is not intended to replace professional, legal, financial, safety-critical or other specialist advice or monitoring.

If you use Vardr for business purposes, to the extent permitted by law, VARDR LTD will not be liable for indirect or consequential loss or for loss of profit, revenue, business, anticipated savings or business opportunity arising from use of the Service.

Nothing in this section affects rights or liabilities that cannot lawfully be limited or excluded.

You may cancel your subscription as described in these Terms.

We may suspend or terminate access where reasonably necessary because of material breach of these Terms, unlawful use, security risk, non-payment, or where we are legally required to do so.

Where reasonably practicable and appropriate, we will give notice before terminating access.

We may update these Terms where reasonably necessary to reflect changes to Vardr, applicable law, security requirements or our business.

Where a change materially affects an existing paid subscription, we will take reasonable steps to notify affected customers before the change takes effect where appropriate.

Continued use alone will not remove any statutory rights you may have.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights to bring proceedings in another part of the United Kingdom where you live, and nothing in these Terms removes any rights you have under mandatory applicable law.

If you are using Vardr wholly for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms.

Questions about these Terms may be sent to:

support@vardr.ai

VARDR LTD
Company No. 17007796
Registered office: 20 Arlington Road, Eastbourne, England, BN21 1DJ

You do not have to use this form to cancel. You may instead cancel through your Vardr account, email us, or make another clear statement that you wish to cancel.

If you wish to use the model form, send the following information to:

VARDR LTD
20 Arlington Road
Eastbourne
England
BN21 1DJ
support@vardr.ai

Cancellation notice

I hereby give notice that I cancel my contract for the supply of the Vardr service.

Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: